We accept the following international credit cards – Visa, MasterCard and American Express. At this time, we do not accept PayPal, checks or money orders.
In which currency are product prices quoted? The base currency on coasttocoastaustralia.com is Australian Dollars (AUD). All purchases and transactions made through coasttocoastaustralia.com are in AUD.
Do you offer online gift certificates or gift vouchers?
At this time we do not offer online gift certificates or gift vouchers.
Does coasttocoastaustralia.com ship internationally?
Coast to Coast currently only ships to our Australian customers. We understand that Coast to Coast’s consumer base exceeds this region and we are working to expand our shipping capabilities. We appreciate your patience as we work on servicing additional regions. As always, we would love to hear from you if you would like your country represented on this list. Please contact us via [email protected]
For orders delivered to an Australian address:
~ Free of charge where the order subtotal is $100 or greater
~ $10 where the product subtotal is less than $100
Goods and Services Tax (GST) is included in our prices.
When can I expect to receive my order?
Please note that items are shipped from Melbourne, Australia. Where the order is to be delivered to an Australian address, Coast to Coast will use reasonable endeavours to deliver the order within 1-4 working days (excluding official public holidays) from the date the order was submitted by you.
How will I know if my order has been received?
After you place an order at coasttocoastaustralia.com, we will send you an order confirmation email. When your order ships, we will send you a second email with tracking details. You can also track your order progress in My Account.
How do I track my order?
Track your order and view the status of your package at http://auspost.com.au/track/. You will need to enter your tracking number, which can be found in your shipping confirmation email.
How do I change or cancel my order?
If you would like to make changes to, or change your order, please contact us at [email protected]
Please choose your purchase carefully as all sales are final. Due to hygiene reasons, we do not accept returns or exchanges on any product unless the product you receive form coasttocoastaustralia.com is damaged or faulty. In the event that this does occur, we are happy to exchange or refund within 14 days of receipt of the goods. Unfortunately we are not able to refund shipping charges and you will be responsible for the return shipping. Please note that all exchanges will depend on stock availability.
To initiate a return, please contact Coast to Coast Customer Care ([email protected]) within 14 days of receipt of your order. We will guide you through the return process.
In fairness to our distribution partners, Coast to Coast retail locations are not required to accept returns for products purchased at coasttocoastaustralia.com. Likewise, we do not accept returns or process refunds for products purchased from physical retail locations.
Exchanges & Store credits
At this time we do not offer exchanges or store credits.
We have assembled an efficient supply chain to ensure you receive the goods you order on time, and that you enjoy the coasttocoastaustralia.com experience. In the event that the product you receive does not match the product ordered (as reflected in your confirmation email), please contact us ([email protected]) upon receipt of the goods. We ask that you keep all shipping documentation for record.
If the goods that you receive from coasttocoastaustralia.com are damaged in transit, please contact us ([email protected]) immediately upon receipt of the goods. We ask that you keep all outer packaging (carton or bag) and take a picture for record.
If you have a question or concern not expressed above, please contact us at [email protected]. We are always happy to hear from Coast to Coast consumers around the globe.